Welcome to Paniphool. These Terms of Use govern your access to and use of the Paniphool website, products, services and related content. By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

1. About Paniphool

Paniphool is a premium snacking brand offering makhana and related food products. Our products are carefully sourced, processed and packaged with an emphasis on quality, taste and mindful snacking.

These Terms apply to all visitors, customers and users of the Paniphool website.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation.
• Infringe the rights of Paniphool or any third party.
• Attempt to gain unauthorized access to our website, systems or accounts.
• Interfere with the proper functioning or security of the website.
• Upload or transmit harmful, malicious or unlawful content.
• Use the website for fraudulent or misleading purposes.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, pricing and other information displayed on our website are accurate and up to date.

However:

• Product images are for representation purposes and actual packaging or appearance may vary.
• Minor variations in colour, texture, size or appearance may occur between batches.
• Product availability may change without prior notice.
• We reserve the right to correct errors, inaccuracies or omissions in product information.

We may update or modify product information at any time without prior notice.

4. Food & Allergen Information

Our products are food products and should be consumed according to the information provided on the product packaging.

Customers are responsible for reviewing the ingredient list, nutritional information and allergen declarations before consuming any product, particularly if they have a known food allergy, intolerance or dietary restriction.

Do not consume a product if its packaging is damaged, opened, tampered with or otherwise appears unsafe.

If you have a specific medical, dietary or nutritional concern, please consult an appropriately qualified professional before consuming the product.

5. Orders and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only when Paniphool confirms the order. We reserve the right to accept, reject or cancel an order for reasons including:

• Product availability.
• Pricing or listing errors.
• Incorrect customer information.
• Payment-related issues.
• Suspected fraudulent or unauthorized transactions.
• Delivery limitations.
• Other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to our refund policy.

6. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices, offers, discounts and promotional schemes may be changed or withdrawn at any time without prior notice.

You agree to provide accurate and complete information when making a purchase.

Payments must be made using the payment methods available on the website. Paniphool is not responsible for delays or failures caused by third-party payment service providers.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website.

Delivery timelines may vary due to factors including:

• Shipping location.
• Courier delays.
• Weather conditions.
• Public holidays.
• Operational disruptions.
• Events beyond our reasonable control.

Estimated delivery dates are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate shipping address and contact information. Paniphool will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

For further information, please refer to our Shipping Policy.

8. Returns, Replacements and Refunds

Returns, replacements and refunds are subject to our applicable Return & Refund Policy.

As our products are food items, certain products may not be eligible for return due to hygiene, safety and food-quality considerations.

If you receive a damaged, incorrect or defective product, you should contact us within the time period specified in our Return & Refund Policy and provide the required order and product details.

9. Promotions and Discounts

From time to time, Paniphool may offer promotional discounts, coupon codes, special offers or other campaigns.

Unless specifically stated:

• Offers cannot be combined.
• Promotional codes may have specific validity periods.
• Offers may be subject to minimum order values or other conditions.
• Paniphool reserves the right to modify or withdraw an offer at any time.
• Offers cannot be exchanged for cash.

Any additional terms applicable to a specific promotion will be communicated with that promotion.

10. Intellectual Property

All content available on the Paniphool website, including but not limited to:

• Brand name and logo.
• Product names and descriptions.
• Images and graphics.
• Text and written content.
• Website design and layout.
• Videos.
• Marketing materials.
• Illustrations and other visual elements.

is owned by or licensed to Paniphool and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any website content without prior written permission from Paniphool.

11. User Reviews and Content

If you submit reviews, feedback, photographs, comments or other content to Paniphool, you confirm that:

• The content is truthful and not misleading.
• You have the right to submit the content.
• The content does not violate any third-party rights.
• The content does not contain unlawful, abusive, offensive or harmful material.

By submitting content, you grant Paniphool permission to use, reproduce, display and publish that content for marketing, promotional or business purposes, where legally permitted.

Paniphool reserves the right to remove content that violates these Terms or is otherwise inappropriate.

12. Third-Party Services and Links

Our website may contain links, payment services, shipping services or other integrations provided by third parties.

Paniphool does not control third-party websites or services and is not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our control.

14. Limitation of Liability

To the extent permitted by applicable law, Paniphool will not be responsible for losses or damages arising from:

• Temporary website unavailability.
• Delays caused by third-party service providers.
• Incorrect information provided by customers.
• Improper storage, handling or consumption of products after delivery.
• Unauthorized use of customer accounts.
• Events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold Paniphool, its owners, employees, representatives and service providers harmless from claims, losses, liabilities, damages and expenses arising from your misuse of the website, violation of these Terms or violation of any applicable law or third-party rights.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use and protect information provided by you.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

17. Changes to These Terms

Paniphool may update or modify these Terms of Use from time to time.

Any revised Terms will be published on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

19. Contact Us

If you have questions regarding these Terms of Use, our products or your order, please contact Paniphool through the contact details provided on our website.

Head Office

East of B M P-6, Village Kanhauli, Muzaffarpur, Bihar – 842001, India

📞 +91 9667564289
✉️ adihafoods@gmail.com

Branch Office

Chhatarpur Extension, Chhatarpur, New Delhi, Delhi – 110074, India