We aim to make sure your order reaches you safely, securely and within the expected delivery timeframe. This Shipping Policy explains our shipping process, delivery timelines and related terms.

1. Shipping Availability

Paniphool currently delivers products across India, subject to serviceability of the delivery location.

Orders are shipped to the address provided by the customer during checkout. Please ensure that your shipping address, PIN code and contact number are accurate.

2. Order Processing

Orders are generally processed and dispatched after successful confirmation of payment.

Orders may take approximately 1–3 business days to be processed and packed before dispatch.

Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, festive periods or periods of unusually high order volume, processing may take additional time.

3. Delivery Time

Once dispatched, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

  • Location and PIN code
  • Courier availability
  • Weather conditions
  • Public holidays
  • Festivals or high-demand periods
  • Transportation delays
  • Operational or logistical issues
  • Circumstances beyond our reasonable control

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Shipping charges may vary depending on the order value, delivery location, promotional offers or other applicable conditions.

Any free-shipping offer will be subject to the terms mentioned with the respective offer.

5. Order Tracking

Once your order has been dispatched, we may provide tracking details through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to check the current status of your shipment through the relevant delivery partner.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Paniphool will not be responsible for delays, failed deliveries or additional shipping costs resulting from:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect mobile number
  • Customer being unavailable at the delivery address
  • Refusal to accept the shipment

If an order is returned to us because of incorrect information or repeated delivery attempts, additional shipping charges may apply for re-delivery.

7. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances outside our control.

If your order is significantly delayed, please contact our customer support team with your order details so that we can check the shipment status with the delivery partner.

8. Damaged or Tampered Packages

Please check the package at the time of delivery.

If the package appears to be damaged, opened, leaking or tampered with, we recommend refusing the delivery where possible and contacting Paniphool immediately.

If you receive a damaged product, please contact us as soon as possible with:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the product
  • A description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Undelivered or Returned Orders

If a shipment cannot be delivered because the customer is unavailable, has provided an incorrect address or refuses delivery, the courier may return the package to Paniphool.

Once the product is returned to us, customers may contact us to request re-delivery. Additional shipping charges may apply.

Refunds for returned orders will be handled according to our applicable Return & Refund Policy.

10. Changes to Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing the order.

We will try to accommodate address changes before the order is dispatched. Once the order has been shipped, we may not be able to change the delivery address.

11. Contact Us

For questions regarding shipping, delivery or your order, please contact us:

Paniphool

Head Office:
East of B M P-6, Village Kanhauli,
Muzaffarpur, Bihar – 842001, India

Branch Office:
Chhatarpur Extension, Chhatarpur,
New Delhi, Delhi – 110074, India

Phone: +91 9667564289
Email: adih afoods@gmail.com