At Paniphool, we strive to deliver premium-quality makhana and snacks safely to your doorstep. We understand that circumstances can change, and therefore we have established the following Cancellation & Refund Policy.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched from our facility.

To cancel an order, please contact our support team as soon as possible with your order details.

If the cancellation request is received and accepted before dispatch, the eligible amount will be refunded to the original payment method.

Once an order has been dispatched, it cannot be cancelled.

2. Returns & Exchanges

Due to the food, consumable and perishable nature of our products, we generally do not accept returns or exchanges for products that have been correctly delivered.

However, we may provide a replacement or refund if the product received is:

  • Damaged
  • Defective
  • Incorrect
  • Tampered with upon delivery

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us review your claim, please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • Details describing the issue

Our team will review the claim and, where applicable, arrange a replacement or refund.

Claims submitted after 48 hours of delivery may not be eligible for a replacement or refund.

4. Refunds

Once a refund has been approved, it will be processed to the original payment method.

Refunds are generally processed within 5–7 business days after approval. The actual time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

5. Non-Returnable Situations

We cannot accept returns or provide refunds for products where:

  • The customer has simply changed their mind after delivery.
  • The product has been opened or consumed.
  • The product has been improperly stored or handled after delivery.
  • The customer provided an incorrect or incomplete delivery address.
  • The customer refuses or fails to accept the delivery.
  • The claim is submitted beyond the specified reporting period.

6. Order Not Received

If your order shows as delivered but you have not received it, please contact us immediately. We will coordinate with the relevant delivery partner to investigate the shipment.

7. Contact Us

For cancellation, return or refund-related queries, please contact us:

Paniphool

Head Office:
East of B M P-6, Village Kanhauli,
Muzaffarpur, Bihar – 842001, India

Branch Office:
Chhatarpur Extension, Chhatarpur,
New Delhi, Delhi – 110074, India

Phone: +91 9667564289
Email: adihafoods@gmail.com