At Paniphool, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Payment and transaction details
  • Order and purchase history
  • Information you provide when contacting us
  • Reviews, feedback or other information you voluntarily submit

We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage data.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments
  • Provide order confirmations and updates
  • Respond to customer enquiries
  • Provide customer support
  • Improve our products, services and website
  • Personalize your shopping experience
  • Send promotional offers or marketing communications where permitted
  • Detect and prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Paniphool does not intentionally store complete debit card, credit card, banking or other sensitive payment credentials on its own servers unless required and permitted by applicable law.

Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing and promotional content

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third-party service providers to operate our business and fulfil your orders.

These may include:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technology providers
  • Customer support services
  • Marketing and analytics service providers
  • Government authorities or legal bodies where required by law

We do not sell or rent your personal information to third parties for their independent commercial use.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, applications or services.

Paniphool is not responsible for the privacy practices, content or security of such third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

8. Marketing Communications

If you have provided your contact details, we may contact you regarding:

  • Your orders
  • Delivery updates
  • Customer service matters
  • New products
  • Special offers
  • Promotions and other relevant updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential communications relating to your orders or transactions.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications
  • Raise a concern regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details provided below.

12. Changes to This Privacy Policy

Paniphool may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable laws.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Paniphool

Head Office:
East of B M P-6, Village Kanhauli,
Muzaffarpur, Bihar – 842001, India

Branch Office:
Chhatarpur Extension, Chhatarpur,
New Delhi, Delhi – 110074, India

Phone: +91 9667564289
Email: adih afoods@gmail.com